Your team has been doing things for ages. Operations, guest experience, it all seems to go well. So far, so good. But do you really see everything? Naturally, you get a little blind being the heart of your own business.
As our team works on so many different projects, we are keen in easily identifying your concepts strengths and weaknesses, (quick) wins and opportunities, both strategic but even more practical. Seen from both professional perspectives, as well as guests’ expectations.
Our 360° SCAN contains an on-site and online visits to your concept or business. After our thorough and detailed scan from the eyes of a professional, but also as a guest and employee, we share our finding and suggestions in a personal meeting and a very hands-on report. We not only share our feedback but also will advise how you can improve and upgrade your concept and operations, both in quick wins and long terms adjustments.
