We provide personalized support, whatever your needs are. In whatever area of expertise, you need help, we will. The more we are included in most of the areas, the more tailormade support we can deliver.
We attach ourselves to your team, immerse in your operations, get to understand your business model, uncover potential and ways to drive efficiency. How can we help you build and grow your business, improve your results, increase guest experience, and create happy staff.
This is where we advise to integrate our team in all aspects of your concept. We can deliver the best results when we understand your total business. Since everything is connected. But we surely can also support you on specific areas of expertise.
Every successful business is based on a solid plan. And that’s what we always start with: defining your plan. We will highly invest time to understand your business. And we challenge you on your choices and decisions. Finaly, we work together closely towards a strategy and business model that covers all the required aspects for a future-proof business case
Based on your strategy, we define all relevant elements and integrate them smoothly to arise a unique, smart, profitable and – if required – scalable concept. We tic every box and this goes in dept, like everything here does. And that will pay out, in guest experience, in employee satisfaction and results.
The better the quality, the happier the guest. At the same time: the less steps to deliver a great meal, the faster your service and the lower your costs of labour. And the less waste – thanks to smart menu engineering and smart supply chain – the better your profit. In short, the less complex your menu, the more profitable your business. Let us make your food & beverage strategy as simple as possible, with the highest guest experience always in mind
Are you working on a totally new concept? Or does your brand require an updated appearance? Our highly creative team will take you through a journey towards a new or upgraded brand package with out-of-the-box designs: from 360° degrees interior and exterior to food photography, packaging, staff clothing, socials and other online presence and even merchandise. Cause your aim is to create fans, not just guests, right?
Spatial design is the planning and shaping of the environments to create highly functional, aesthetic, and emotionally resonant spaces. We focus on engaging all five senses, work in detail the most efficient operational flows and layouts, and zoning.
We combine architecture, interior design, and guest experience to define how people move through, interact with, and feel within a space. Both in hospitality and in retail, the optimal spatial design ensures that a space is not only beautiful, but also drives behavior, increases dwell time, improves efficiency, and enhances the customer experience.
We know everything that is required to build a space, we speak the language of the building team, know the risks and dependencies. With the end result in mind – and especially by being part of creating the full concept – we can ensure a smooth building process and a result aligned with your strategy.
We can support you in writing your RFP’s (Request for Proposal), the partner selection process for realisation, budgeting and contracting. And when the works have started, we can manage the project until handover and even training of your staff.
Develop, test, optimize and repeat. Efficiency, efficiency, efficiency. Good staff is hard to find, and high in costs. At the same time, the better (and more expensive) your staff, the more fluid your operations. And this is not just for staff, but also the preferred suppliers, list of equipment, supply chain and preparation processes.
How will the organisational model look like? What type of roles can we define? What type of employees are required? With which skillset and background? We will help you define and build your dream team and support with (ongoing) training in hospitality, the use of (new) equipment and cooking technologies.
To ensure the greatest hospitality and smart workflows, we develop and document all processes in Standard Operational Procedures and hands-on manuals, also available through digital devices for easy access and centralized updating of documents.
Feel free to contact us anytime!